Vulnerability Registration Service Conference 2026 - ‘Be Part of the Answer: Vulnerability Aware, Customer Care’
Date: Thursday 7 May 2026 - 09:15 - 17:30
Venue: City Ground, Pavilion Road, Nottingham, NG2 5FJ
Headline Sponsors:
Other Sponsors:
Who attended?
Leaders from financial services, utilities, telecoms, housing, and the wider advice sector attended VRS’ first ever Conference.
Many organisations face the challenge of how to best manage and support vulnerable customers. How do we identify them? How do we support them? How do we balance regulators’ expectations, doing the right thing for society, and achieving commercial success?
The event brought together regulators, platform and solution providers, and all other organisations that focus on working with and supporting vulnerable individuals to answer these questions.
Resources from the day
Through keynote presentations, panel sessions, real‑world case studies, and collaborative discussions, the VRS Conference 2026 explored what truly effective vulnerability support looks like in practice.
It looked vulnerability from a cross-sector, holistic, macro level, breaking down the challenges, identifying the opportunities to collaborate, and asking what the future looks like in terms of regulation and technology, including how we can integrate existing solutions into vulnerability aware, customer care.
Delegates gained fresh insight into how shared data, early identification, and cross‑sector cooperation can transform outcomes for people facing difficult circumstances.
Resources from the day coming soon here!
Support Our Dementia Choir: Give us your feedback
We were overwhelmed by the feedback on the day at the VRS Conference 2026, both in person and online. Completing the brief evaluation survey (link coming soon) will help us to shape future conferences and events.
Vicky McClure's Our Dementia Choir Charity shared a fantastic performance at the close of the VRS Conference. For every evaluation survey completed, we will donate £2 to the charity on your behalf.