Organisations We Work With

The VRS provides a platform for all organisations who work with vulnerable consumers to help protect consumers from debt and financial distress and to shape a better future. Our members represent multiple industries and sectors who all have a passion to try and improve the situation of vulnerable consumers. A list of the organisations we work with and their contact details can be found below.

Individual Protection Solutions

The Vulnerability Registration Service (VRS) has teamed up with Individual Protection Solutions (IPS) to add another layer of protection for all VRS users. IPS provides a free service designed to help protect their members from cold calls, scams, fraud and nuisance marketing. Upon joining, members are registered with the Telephone Read More

Accommodation Concern

Accommodation Concern prevents and alleviates poverty, need, hardship and distress, by delivering advice, support and preventative services designed to end homelessness, build independence and resilience and improve well-being and life chances. All services are free, at the point of delivery, and open to anyone from 16 years of age. Read More

Percayso Inform

Percayso Inform’s insurance intelligence goes beyond traditional data enrichment by providing unique solutions at all stages of the insurance lifecycle. We deliver unrivalled uplift for both insurers and brokers, creating a powerful competitive advantage. Read More


If you are worried about your finances, it can be difficult to think about anything else. At Back 2 Credit, we can help you take back control of your finances so you can focus on the things you love. Whether you would like to find out the options available to Read More
  • help@back2credit.com
  • 0121 325 3800
  • back2credit.com
  • Back2Credit, Tricorn House, Hagley Road, Birmingham B16 8TP

IVA Advisor

To qualify for debt write off in an IVA with The IVA Advisor, you must have a minimum of £6000 of qualifying unsecured debt owed to two or more creditors A debt write off amount of between 25% and 75% is realistic, however the debt write off amount for each Read More


Settld is a ‘Tell Us Once’ equivalent service for individuals to notify private sector “Service Providers,” such as banks, utilities, insurance and pension companies, of a death. We notify all identified Service Providers of a death in one go, to close, freeze and transfer accounts. Wherever possible, we will also Read More


Our experience of implementing vulnerability training started in February 2018 and has been our full-time job ever since. We founded Vulnerable Customer eXperience (VCX) in 2020 and have put all that knowledge into a training package that guarantees firms a learning journey to FCA compliance. However, in the same way that the FCA Read More
  • enquiries@v-cx.co.uk
  • 0800 4880 829
  • v-cx.co.uk
  • Chandos House, School Lane, Buckingham, Bucks, United Kingdom, MK18 1HD

IE Hub

IE Hub is a free, online application that makes completing your Income and Expenditure easier and more convenient, allowing you to share your Income and Expenditure information with multiple companies, as well as putting you in control of your financial information. IE Hub’s added intelligence means you answer the questions Read More
  • joinup@iehub.co.uk
  • 0190 891 5522
  • iehub.co.uk
  • Suite 2-9, Margaret Powell House, 401-447, Midsummer Boulevard, Central Milton Keynes, MK9 3BN

Nottinghamshire County Council

Local Authority for Nottinghamshire County Council Read More

Leicestershire County Council

Local Authority for Leicestershire County Council Read More
  • linda.willars@leics.gov.uk
  • 0116 305 9088
  • www.leicestershire.gov.uk
  • Appointeeship & Deputyship team, Room 600, County Hall, Glenfield, Leicester LE3 8RL

Ascendant Solutions

Ascendant Solutions are a cloud based, data-driven SaaS company. We build on and supplement a local authority's existing information to prevent fraud, improve engagement and increase collection rates. We offer a range of solutions suitable for a number of different markets, solving industry specific data enrichment needs through the provision Read More

Birmingham City Council

Local Authority for Birmingham City Council Read More
  • Daxa.Jariwala@birmingham.gov.uk
  • 0121 303 2502/ 07795611821
  • www.birmingham.gov.uk
  • Appointee and Court Deputy Team, Adult Social Care, PO Box 15979, Birmingham, B2 2UG

Gloucestershire County Council

Local Authority for Gloucesthershire County Council Read More

Rutland County Council

Local Authority for Rutland. Read More
  • enquiries@rutland.gov.uk
  • 01572 722 577
  • www.rutland.gov.uk
  • Catmose House, Catmose Street, Oakham, Rutland, LE15 6HP

CDER Group

Delivering ‘Fairness in Operation’ across the collections and enforcement industry. Read More
  • sales@cdergroup.co.uk
  • 0330 107 0023
  • www.cdergroup.co.uk
  • 9th Floor, Peninsular House, 30-36 Monument Street, London, EC3R 8LJ


Cerebreon was created in 2016 to have a positive impact on the lives of consumers by increasing the success rates of insolvency arrangements. While that vision still remains at the heart of our company, it has transformed into our mission to use data and machine intelligence to revolutionise the debt Read More
  • info@cerebreon.com
  • +44 207 117 2982
  • cerebreon.com
  • Cerebreon, Pearse Rd, Ardara, Co. Donegal, F94 XVN6, Ireland

Oxfordshire County Council

Local Authority for Oxfordshire Read More
  • tarquin.may@oxfordshire.gov.uk
  • 01865 816604
  • www.oxfordshire.gov.uk
  • Oxfordshire County Council, Money Management, Abbey House, Abbey Close, Abingdon, Oxfordshire, OX14 3JD

Johnson Geddes

Johnson Geddes specialise in the provision of Individual Voluntary Arrangements ("IVA") to consumers experiencing financial distress. We are a small team focussed on providing all clients with clear, uncomplicated IVA advice and support. We remain fully aware of client vulnerabilities that all too often are linked to difficulties arising from Read More
  • enquiries@johnsongeddes.co.uk
  • 0161 486 9372
  • johnsongeddes.co.uk
  • Landmark House, Station Road, Cheadle Hulme Cheshire, SK8 7BS

City of York Council

Local Authority for City of York. Read More
  • clientaffairsteam@york.gov.uk
  • 01904 552337
  • www.york.gov.uk
  • City of York Council, West Offices, Station Rise, York YO1 6GA

Cheshire West and Chester

Local Authority for Cheshire West and Chester. Read More
  • Theresa.Thorpe@cheshirewestandchester.gov.uk
  • 01244 972882
  • www.cheshirewestandchester.gov.uk
  • Revenues & Assessment Centre, PO Box 187 – Client Finance, Civic Way , Ellesmere Port, CH34 9DB

West Berkshire Council

Local Authority for West Berkshire Council Read More
  • Lisa.Flynn@westberks.gov.uk
  • 01635 503504
  • www.westberks.gov.uk
  • West Berkshire Council, West Street House, West Street, Newbury, Berkshire, RG14 1BZ

Hampshire County Council

Local Authority for Hampshire County Council. Read More
  • client.affairs@hants.gov.uk
  • 01962 832135
  • www.hants.gov.uk
  • Hampshire County Council, Client Affairs Service, The Castle, Winchester, SO23 8UQ

Dorset Council

Local Authority for Dorset Council Read More

Lambeth Borough Council

Local Authority for Lambeth Borough Council Read More

Bedford Borough Council

Local Authority for Bedford Borough Council. Read More

Barratts Solicitors

When you need expert, authoritative legal advice on your claim, you can rely on Barratts Solicitors. We have years of experience, specialist training and dedication to our clients. This means we succeed where others don’t! You will discover that Barratts gives you a different approach to the big firms. Our Read More
  • mail@barratts.legal
  • 0115 931 51 71
  • www.barratts.legal
  • Barratts Solicitors No. 3 Wheatcroft Business Park Landmere Lane Nottingham NG12 4DG

Somerset County Council

Local Authority for Somerset County Council. Read More
  • amasters@somerset.gov.uk
  • 01823 359664
  • www.somerset.gov.uk
  • Somerset County Council Client Finances Team PP B1 E15, County Hall, Taunton Somerset, TA1 4DY

Stevensdrake Solicitors

Stevensdrake is an award-winning law firm based in the South East with history dating back to 1782. We offer a wide range of services to commercial and individual clients. Legal services provided to businesses encompass commercial law, employment, commercial and property transactions, intellectual property, litigation, insolvency, corporate recovery and debt Read More


When appointed to manage Property and Financial Affairs for a Person who lacks Mental Capacity or is Deceased, it can be extremely challenging to compile a Financial Profile of their Estate. Estatesearch has worked alongside professionals to develop a suite of services to provide relevant information on a more timely Read More

Legal Beagles

LegalBeagles Consumer Forum If you have a question about a legal, financial or consumer issue the chances are that it’s been asked and answered before on the Legal Beagles community forum. Visit the forum to browse a wide range of topics or register to post your query. It’s free and Read More
  • admin@legalbeagles.info
  • 0300 303 2020
  • www.legalbeagles.info
  • Cornelius House, 178-180 Church Road
    Hove, East Sussex, BN3 2DJ.

SFE Solicitors

SFE (Solicitors for the Elderly) was set up in 1996 and set out to be a specialist group of lawyers to support and make a difference to older and vulnerable people. (By vulnerable we mean people who may not be able bodied and/or who may be mentality incapacitated i.e. they Read More
  • admin@sfe.legal
  • 0844 567 6173
  • sfe.legal
  • Suite 5a, Stanley Grange Business Village,
    Ormskirk Road, Knowsley Village, Merseyside L34 4AR

Churchill Recovery Solutions

Churchill Recovery Services delivers effective collections assistance in a way that is unique to each client’s circumstances. Our ethos of always being both ethical and understanding in every case is underpinned by our principle of Treating Customers Fairly (TCF). Read More

Western Circle Ltd

At Western Circle Ltd we aim to reinvent the science of online affordable loans, and make this helpful and responsible financial instrument accessible for our clients across the UK. WCL has already helped over 40,000 people in the UK alone to obtain affordable loans online, via its trading style www.cashfloat.co.uk. Read More

Veterans’ Gateway

“Veterans’ Gateway is the first point of contact for veterans and their families seeking support. We can put you in touch with the organisation best placed to help with the information, advice and support you need – from healthcare and mental wellbeing to housing, employability and finances.” Read More

Consumer Credit Trade Association

We are an association representing businesses who provide credit to consumers. We work to guide our members through stringent industry regulation, offering uncompromising practical help to ensure their companies run effectively and ethically in this competitive arena. Read More
  • info@ccta.co.uk
  • 01274 714959
  • www.ccta.co.uk
  • Airedale House, Aire Valley Business Park, Dowley Gap Lane, Bingley, West Yorkshire - BD16 1WA

Lending Works

Lending Works isn’t like old fashioned financial services companies. We seamlessly connect people that want to invest their money with sensible borrowers who want to get a better rate on their personal loan, so both get a better deal. Rather than focusing exclusively on profits, we focus on being fair, Read More

Auto Accept Finance Ltd

Auto Accept Finance Limited is a company established in 2005 that specialises in offering Hire Purchase agreements to customers who have been unable to secure finance for themselves. As long as you are eligible for finance, i.e. over the age of 18 and not currently in an Iva or Bankrupt Read More

Consumer Finance Association

We are the Consumer Finance Association. We support our members with industry-leading expertise, creating an alternative lending market that provides responsible access to credit. Read More

Aryza Lending Solutions

FINANCIAL SOFTWARE TECHNOLOGY. Over 300 customers depend on us to provide them with industry-leading solutions. We have a proven track record built over 30 years of providing cutting edge software solutions to the financial services sector. Read More
  • sales@aryza.com
  • 01248 672940
  • www.aryza.com
  • 2 Castle Quay, Castle Boulevard, Nottingham, England NG7 1FW

Carers Trust

Carers Trust is a major charity for, with and about carers. We work to improve support, services and recognition for anyone living with the challenges of caring, unpaid, for a family member or friend who is ill, frail, disabled or has mental health or addiction problems. Our vision is that Read More

Opos Limited

Authorised and regulated by the FCA, Opos is a leading provider of BPO customer services and debt recovery services. We take pride in driving best practice across the financial services industry with our tailored approach to every customer ensuring the best outcomes for them are at the forefront of every Read More

SLL Capital ltd

SLL is a debt purchaser of High Cost Short Term Credit accounts. SLL recognizes that Vulnerability and financial hardship are often entwined. SLL' s core aim is to always treat all of its customers fairly. Using the VRS register helps SLL to fulfil its moral and regulatory obligations in this Read More
  • mark@sllcapital.co.uk, nigel@sllcapital.co.uk
  • 020 8253 4130
  • www.sllcapital.co.uk
  • Unit 6B ZK Park, 23 Commerce Way, Croydon, Surrey - CR0 4ZS


Reventus are a highly regarded enforcement agency who have built a solid reputation over the last decade as a leading provider of fair and ethical enforcement and tracing services to Local Authority clients. We have established long-standing relationships with clients nationwide and formed close ties to reputable organisations within the Read More
  • info@reventus.co.uk
  • 03301 221 221 
  • www.reventus.co.uk
  • Unit 9 Harforde Court, John Tate Road, Hertford, SG13 7NW

Money Carer

The Money Carer Foundation provides a trusted appointeeship service for thousands of vulnerable adults across the UK who are not able to manage their own financial affairs. We are completely independent and assist some of the most challenging people in society by managing their day-to-day finances and working alongside the people who also Read More

Account Technologies

Account Technologies Limited is a technology based financial company which operates a number of consumer products in the UK. All of our products are built upon our ability to source and understand large volumes of insightful consumer bank and card transaction data, with the end goal of helping customers use Read More

Auriga Services Limited

With over 70 employees with skills in grants, money, debt, welfare and water and energy assistance, we provide our clients with valuable support to meet their needs. We operate as a Public Benefit Entity (our primary objective is to provide goods or services for the general public or social benefit) Read More


www.cashasap.co.uk is a site operated by APFIN LTD trading as cashasap.co.uk. We are a direct lender, not a credit broker. Any loans that we grant are done with our own money and we make our own lending decisions. Read More
  • info@cashasap.co.uk
  • 0800 488 0905
  • cashasap.co.uk
  • 3rd Floor, 12 Gough Square, London, EC4A 3DW

Synectics Solutions

We create bespoke solutions that enable private and public sector organisations to truly understand their customers, manage risk and prevent fraud. And we do it well – to date we’ve helped to save over £5 billion. Read More


elanev provides simple to implement products that increase performance and reduce risks and overheads so that firms can realise an increase in profit. elanev is a consortium of industry professionals providing businesses like yours significant benefits through the application of AI and automation. No need for expensive installs, teams of consultants or waiting Read More
  • enquiry@elanev.com
  • 0203 318 2358
  • elanev.co.uk
  • 20-22 Wenlock Road, London, England, N1 7G

Helen Pettifer Training

My personal motivation and passion is to help people communicate more effectively, especially within the world of Customer Service. As the daughter of a shop owner, I understood the importance of personalised customer service from a young age. My mum ran a convenience store and Post Office. She knew her Read More


Infinian provides highly insightful data to the financial services sector, fintech companies and some of the largest global data businesses and credit bureaus. Infinian Vision is a consumer credit focused database informed by hundreds of data sources in real time. Unique and powerful, Vision is proven to be highly valuable Read More