Daniel Business User

Those who work with vulnerable consumers, and those who have them as their customers, have both been searching for a long time for a way in which these people could be better protected from debt and financial distress. And we know consumers themselves find it difficult to navigate their way through what they need to do to protect themselves at a time of distress and personal difficulty.

The Vulnerability Registration Service will allow consumers, and those who represent them, to register their personal circumstances and will alert those offering financial products to the need for care when dealing with them. Everyone should benefit.

Jill Stevens Consumer Affairs and Money Advice Expert

Auto AcceptLimited are continuing to use the VRS to help us identify any vulnerable customers so that we can treat them appropriately, and with particular reference to helping us comply with the FCA's Consumer Duty requirements. We continue to use the search… and our experience is that it reflects well before a judge as it demonstrates our approach and adherence to requirements. The search function is easy to use and navigate.

Rajesh Shah Business User - AutoAccept Finance

An interesting and laudable initiative.

Philip King Chief Executive, Chartered Institute of Credit Management

The Vulnerability Registration Service rightly aims to add a further level of protection for those whose vulnerability affects their ability to properly manage money. I believe it should be given the chance to succeed and that of course means co-operation at all levels; registration and searching both in lending and collections. As with all genuine efforts to improve the lot of those less able to help themselves, it deserves careful examination from all players in the personal debt arena- advisers, creditors and debt collection companies.

Anthony Sharp Industry Consultant

Jolene - A vulnerable consumer self-registered on the VRS "It really felt like I was pushed into a corner, the debt collectors just kept calling and I had to explain my situation over and over every time…’The doctor told me that I need to cut back my work hours due to my disability. I was devastated and not sure how I am going to cope financially and mentally as I've worked my whole life…’When I registered with the Vulnerability Registration Service all the debt calls stopped…’I have recommended the service to some of my friends that are going through similar problems."