For individuals
You shouldn’t have to keep explaining your situation.
VRS helps you tell trusted organisations about your circumstances safely, securely, and just once.
What is the Vulnerability Registration Service?
VRS works with service providers from many sectors including banking, finance, insurance, utilities, gaming and government. Our aim is to give you a voice to state your circumstances once, express your needs and easily access relevant support.
We want to help you:
- Avoid repetitive and difficult conversations
- Get your circumstances acknowledged and taken into account
- Enable companies to tailor your customer experience and provide you with the right products and services
How registering works
Identify your circumstances
When you register through our customer portal, you select options that reflect your situation. These may be financial, health-related, life events or accessibility challenges, or a mixture. You may be a victim of fraud or coercion, struggling with addiction, at risk of homelessness or an unpaid carer.
You choose from a set of flags, which you manage through the portal.
Say what you need
Once you have identified your circumstances, you can select how you would like companies to support you. You can help determine how companies communicate with you, what additional help you need, and give context to your situation.
Find support
We work with a range of partners to lead you to appropriate help through our Consumer Portal.
Help our partners can give you
Through the Consumer Portal, our partners can:
- Identify where to go to find help for your circumstances
- Help you assess eligibility for benefits or social tariffs
- Provide debt advice
- Assist with income and expenditure
- Provide support for unpaid carers
- Help you to register on the Priority Service Register with your water or energy provider
More ways VRS can help
Avoid future indebtedness
Sometimes you may need to tell companies that you do not wish to be extended further finance. Our Consumer Portal allows you to tell lenders that you would prefer not to be granted additional credit.
Registering somebody else
Very often, the most vulnerable are unable to act for themselves but they need to be safeguarded. Where you have the authority, you will be able to register a loved one or somebody you care for.
Privacy and control
You remain in control of your information at all times. You can update or remove your registration whenever you wish.
Share your story once, and be supported everywhere.
Register with VRS today and let trusted organisations know how best to help you.