Free for individuals · Not for profit
Tell organisations about your circumstances once.
VRS is a secure register where you record what makes everyday services harder for you, and the support you need. Banks, utility providers, councils and creditors that work with us can then treat you fairly, without you explaining it again and again.
- Does not affect your credit score. It is not a credit check.
- Update or delete your registration whenever you wish.
- You do not need to be in crisis to register.
What you share
ExampleYour circumstances
How you would like to be supported
You choose what goes on your record. Only organisations that work with VRS can see it.
Is VRS for me?
VRS is for anyone who feels their personal circumstances or accessibility needs make everyday services harder to manage at times. Your situation may be one of these, a mixture, or something else.
- A health condition
- A disability
- Mental health challenges
- Caring for someone
- Financial difficulty
- Bereavement
- A major life change
- Fraud or coercion
- Addiction
- Risk of homelessness
- Accessibility needs
How it works
-
Step 1
Tell us once
Fill in a simple online form with your basic details, then pick the options that reflect your situation.
-
Step 2
Say what would help
Choose how you would like organisations to support you: how they contact you, what extra help you need, and any context you want them to have.
-
Step 3
Be supported
Organisations that work with VRS can see your record and adapt. You also get links to help with debt, benefits, bereavement and caring.
What happens to your information
Sharing personal circumstances is a big ask. Here is exactly who sees your record, what they do with it, and what stays in your hands.
Who can see it
Only organisations that work with VRS. These may include banks, financial services, utilities and your local authority. Your details are shared securely, in line with data protection law.
What they do with it
They use it to respond appropriately: flexible payment options, changing how they communicate with you, extra time to respond, or pointing you to additional support.
What you control
Everything on your record. Use the VRS portal to manage what is shared, update it when your situation changes, or delete your registration altogether.
Worth knowing before you register
- Not every company uses VRS yet, so one of your providers may still not know your circumstances.
- VRS does not provide support directly. It helps organisations recognise when you need it and links you to services that can help.
- Registering is not a credit check and does not change your credit score.
Organisations that work with VRS
Our members and partners include councils, charities, lenders and service providers across the UK. Here are some of them.
Councils and local authorities
Birmingham City Council, Hampshire County Council, City of York Council, Lambeth, Dorset Council and more.
Charities and support
StepChange Debt Charity, Alzheimer's Society, Carers Trust, Veterans' Gateway, Stop Loan Sharks and more.
Financial services
Banks, lenders, credit providers and insurers committed to treating customers in vulnerable circumstances fairly.
Questions people ask before registering
Will registering affect my credit score?
No. Registering with VRS does not affect your credit score and is not a credit check. It is purely about helping organisations provide appropriate support.
Who will see my information?
Organisations that work with VRS. They may include financial services, banks, utilities and your local authority. Your details are protected and shared securely, in line with data protection laws.
Can I change or remove my record later?
Yes. Once you have an account you can update your information at any time, and you can delete your registration.
Does it cost anything?
No. VRS is free for individuals. We are a not-for-profit company.
Will VRS give me support directly?
VRS itself does not provide direct support. It helps organisations recognise when support may be needed, and registering leads you to links for debt advice, benefits calculators, and help with bereavement or caring.
Registering for someone else?
If you are a carer, advocate or appointee acting in someone's best interests, you can register them. If you hold a Power of Attorney, we will ask for a copy.
Register once. Be understood everywhere.
Join the thousands of people already supported by VRS. It is free, and you can leave at any time.
For businesses and organisations