VRS Conference 2026
Thank you for attending the VRS Conference 2026
‘Be Part of the Answer: Vulnerability Aware, Customer Care’
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Who attended?
The range of organisations in attendance at the VRS Conference 2026 shows just how broad and interconnected the vulnerability landscape has become. Attendees ranged from frontline charities, debt advice organisations and community support services, to major banks, insurers, utilities, energy providers and water companies.
They were joined by enforcement bodies, credit reference agencies, fintech innovators, data and analytics specialists, housing associations, regulators including the FCA, Ofgem, Ofwat and the ICO, as well as research institutions, local authorities, training providers and technology partners.
This mix of operational practitioners, policy leaders, compliance specialists, behavioural scientists, customer experience teams and digital transformation experts reflects a sector-wide commitment to improving outcomes for vulnerable people through collaboration, insight and shared responsibility.
Resources from the day
Through keynote presentations, panel sessions, real-world case studies, and collaborative discussions, the VRS Conference 2026 explored what truly effective vulnerability support looks like in practice.
It looked at vulnerability from a cross-sector, holistic, macro level, breaking down the challenges, identifying the opportunities to collaborate, and asking what the future looks like in terms of regulation and technology, including how we can integrate existing solutions into vulnerability aware, customer care.
Delegates gained fresh insight into how shared data, early identification, and cross-sector cooperation can transform outcomes for people facing difficult circumstances.
Support Our Dementia Choir: give us your feedback
We were overwhelmed by the feedback on the day at the VRS Conference 2026, both in person and online. Completing the brief evaluation survey will help us to shape future conferences and events.
Vicky McClure’s Our Dementia Choir Charity shared a fantastic performance at the close of the VRS Conference.
For every evaluation survey completed, VRS has agreed to donate £2 to the charity on your behalf. We hope this will help raise further support for such a fantastic cause that touched so many people during the Conference.
Relive the day.
Watch the keynote, speaker clips and talking-head videos, and browse the photos from the VRS Conference 2026.