Embedding the Consumer Duty
By Kevin Still At the end of July 2025 a number of FCA directors reported on progress made in financial services since the Consumer Duty was implemented in July 2023. Alison Walters, Director of Consumer Finance, provided an update in which she looked at areas of progress under ‘creating better…
VRS supports a national water social tariff
By Kevin Still Further to the recent government recommendations on improving outcomes to consumers by water providers, the Vulnerability Registration Service (VRS) supports the CCW and government recommendation around a national water tariff and support for those showing characteristics of vulnerability. The "Cunliffe water social tariff" refers to the national…
Vulnerability Registration Service Launches Consumer Portal Support Network
The Vulnerability Registration Service has launched a Support Network for vulnerable people to get help and support in one place Individuals registering with the Vulnerability Registration Service identify with an average of five characteristics of vulnerability, ranging from financial difficulty to mental and physical health, accessibility issues and difficulties caused…
Vulnerability Data Sharing in the UK: A VRS Perspective
This paper is intended to provide a high-level view on the status of vulnerability data sharing in the UK from a VRS perspective. It is based upon our learnings over the last nine years and our observations of how the vulnerability landscape has developed through our extensive interaction with regulators,…
Flag-Driven Outcomes – VRS Virtual Event, 14th May 2025
Join our free virtual event on the 14th of May where we’ll demonstrate the evolution of managing vulnerable customers. The VRS already enables the disclosure and identification of vulnerability, and now we also allow consumers to voice the areas of support needed from their service providers – support such as…
It’s so easy to access our data – through our API or our new Client Portal
You can now access VRS data three different ways: Sign in to our online Portal and conduct an immediate Search on an Individual. Upload a Bulk File to our Portal and perform Multiple Searches or Registrations at once. Search or register via our API, integrating directly and efficiently into your IT system. This works best for…
Vulnerability Registration Service launches new feature to help protect vulnerable unpaid carers in the UK
‘Overwhelmed and at the bottom of the priority list’ - unpaid carers face significant mental and financial challenges making them among those most as risk of becoming vulnerable, according to the VRS. Organisations must take proactive steps to understand who among their customers are unpaid carers, so that they can…
Care For Those Who Care – VRS Virtual Event, 7th June 2024
Please use the booking form below to register and secure your free place. Joining instructions will be emailed direct to all registered attendees the day before the event. We look forward to welcoming you on screen on 7th June. The Vulnerability Registration Service has introduced an ‘Unpaid Carer’ flag to…
‘Supporting Your Team in Supporting Vulnerable Customers’ Webinar Recap.
https://youtu.be/x7UW2aaEVZ0 Feb 2024 Webinar Expert speakers from National Support Network and BPA Quality presented at our recent webinar, to highlight why it’s so important to support your team members when they are supporting vulnerable customers. Topics covered included: 'Handling' Disclosures Signposting Pulse Check Well-considered Signposting NSN Support Hub Solution The…
VRS Virtual Event – ‘Supporting your Team in Supporting Vulnerable Customers’ – 20th February 2024
The Vulnerability Registration Service are working in collaboration with National Support Network and BPA Quality and we would be delighted for you to join us on Tuesday 20 February 2024 from 11:00 through until 12:45. This event is being hosted via Zoom by Absolutely Admin Solutions Ltd. Hear from expert speakers on why it’s…
