[hrf_faq_search]

What is a vulnerable person?

We don’t describe what a ‘vulnerable person’ is.  It can be any of us at different times in our lives.  It may be that you are under financial stress or that a life event has meant that you are having certain difficulties.  It could be that somebody is suffering from mental illness or has an addiction.  Our service is designed to help protect people in many different situations who need their circumstances to be taken into consideration when dealing with organisations. This is done by people putting a simple ‘flag’ against their name and address which organisations will be told about.

Are my personal details secure on the VRS?

The VRS takes the security of your personal details seriously and uses the equivalent security measures as online banking technologies.

Will registering with VRS affect my credit rating?

VRS is completely independent from the credit reference agencies and does not share information with them.

Can I check my details?

The only information VRS will ever hold about you is the information you have supplied to us – or your authorised representative. If you have self-registered, you can use your log-in details to check your information at any time. You can also ask us for a copy of the information we hold – which will also show details of any organisation which has looked at your information, for example, if you have applied for credit this will show the lender’s name and the date they have searched. To do this, contact support@vregservice.co.uk

Can I register again if my situation requires that I need to?

You can register again as and when you feel the need to. The VRS provides a service to protect a consumer from further hardship at any time they consider themselves to be in a vulnerable position, enabling an individual’s vulnerability issues to be handled sensitively and professionally.

What happens when I am no longer registered with VRS?

You will always be registered with VRS until you or your representative feel your situation has changed and it is no longer appropriate to be registered. At this point, VRS will stop sharing your registration with organisations.

Can I change my details?

You will initially be registered on the VRS for a period of three months. This is so that you have a reasonable period within which your circumstances may improve, hopefully to the point where you no longer feel vulnerable. After the first three months you can ask to be removed from the VRS by contacting us at support@vregservice.co.uk

Who can register my details on the VRS?

In most cases, you can either self-register or, for example, in discussions with a lender or other organisation you will agree with them you should be registered with the VRS as a means of protecting yourself at a particular time of difficulty. Alternatively, a third party whom you have authorised to act on your behalf, perhaps under a Power of Attorney, can register you on the VRS.

What information do I have to provide?

Typically all we require is your full name, address, date of birth and email address / mobile number. We do not record any reasons for your registration, and no other personal data is recorded on the VRS.

What will lenders and organisations using the VRS see about me?

All that can be seen will be your name, address, date of birth and contact details together with your chosen vulnerability flag. This flag will show that you have opted to always be declined should you make a credit application or that you have asked to have any application or similar request looked at and discussed with you.

Will all lenders and organisations be alerted to my situation?

Only Users of the VRS will be alerted, and only if or when they need to make a decision relating to you – for example, a credit application. Of course, you can ask that the organisation concerned signs up to the VRS, in which case, they will be made aware of your personal situation.

By registering with the Vulnerability Registration Service, we sincerely hope you will see the benefit of doing so. However, our service is dependent on organisations checking the register and we cannot guarantee that you will not receive unwanted offers for finance or related services or that any applications you make are considered in line with your chosen option.

Am I expected to disclose my vulnerability to register on the VRS?

No, the VRS does not identify a consumer’s vulnerability. The VRS recognises the many forms of consumer vulnerability, including that of mental health or incapacity. The VRS does not determine whether or why a consumer may be vulnerable nor does it process the information supplied other than for providing a platform for optional User interaction in the case of consumers that have identified themselves as being vulnerable. The VRS uses a very straightforward set of vulnerability flags that signify the source of the Register entry.

Do I have to pay any costs to register with the VRS?

There is no cost to a consumer to use the service of the VRS. The VRS sole purpose is to protect consumers and provide organisations with a tool to complement their regulatory and social responsibilities around dealing with vulnerable people at a particular point in their lives.

What do the flags mean when I look at the detail I’ve loaded to the VRS?

Quite simply, these are abbreviations that show the source of the entry and the instruction to any User of the service around how they should deal with your circumstances. The table below explains this:

Originator

Auto Decline Flag / Description

Refer Flag / Description

A third party with a signed client authority or legal mandate to operate on the consumer’s behalf eg Power of Attorney registers the consumer on the VRS

TPd

A third party with a signed client authority or legal mandate to operate on the consumer’s behalf has registered the consumer on the VRS

The consumer’s representative has requested that no further financial or related services should be offered

TPr

A third party with a signed client authority or legal mandate to operate on the consumer’s behalf has registered the consumer on the VRS

The consumer’s representative has requested that any User decisions should be manually reviewed

The consumer identifies their own vulnerability with the VRS and self-registers

SEd

The consumer has identified a current vulnerability and has self-registered with the VRS

The consumer has requested that no further financial or related services should be offered

SEr

The consumer has identified a current vulnerability and has self-registered with the VRS.

The consumer has requested that any User decisions should be manually reviewed.

What is the Vulnerability Registration Service (VRS)?

Quite simply, the VRS enables consumers who, for whatever reason, consider themselves to be suffering a period of vulnerability or hardship, for example because of personal, financial or health-related issues, with a way of making sure lenders and other organisations with which they have a relationship take this into account.