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News

‘Supporting Your Team in Supporting Vulnerable Customers’ Webinar Recap.

https://youtu.be/x7UW2aaEVZ0 Feb 2024 Webinar Expert speakers from National Support Network and BPA Quality presented at our recent webinar, to highlight why it’s so important to support your team members when they are supporting vulnerable customers. Topics covered included: 'Handling' Disclosures Signposting Pulse Check Well-considered Signposting NSN Support Hub Solution The…
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VRS Virtual Event – ‘Supporting your Team in Supporting Vulnerable Customers’ – 20th February 2024

The Vulnerability Registration Service are working in collaboration with National Support Network and BPA Quality and we would be delighted for you to join us on Tuesday 20 February 2024 from 11:00 through until 12:45. This event is being hosted via Zoom by Absolutely Admin Solutions Ltd. Hear from expert speakers on why it’s…
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Rip Off Britain – Helen talks about the Priority Services Registers

This week Gloria asked Helen whether all energy companies are meeting their obligations to support their vulnerable customers, and how the PSR's can be improved through increased awareness. You can watch Gloria and Helen through the BBC iPlayer. https://www.bbc.co.uk/iplayer/episode/m001vfpf/rip-off-britain-series-15-31-our-18yearold-home-is-crumbling
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Burnley Savings and Loans has joined the Vulnerability Registration Service

A new partnership between the Vulnerability Registration Service (VRS) and Burnley Savings and Loans - the company created by local business man David Fishwick, and made famous by the film Bank of Dave - will result in even more vulnerable people receiving the care and consideration they need. Burnley Savings and Loans will…
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IE Hub – the ultimate solution to support customers managing their money effortlessly

When former teacher and career coach Helen was signed off work with ADHD, she thought that the reduction in income was something she just had to adjust to. Helen had left teaching during the pandemic to pursue her own business in coaching, but when she noticed her concentration levels fluctuating,…
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IncomeMax – helping people claim the money they’re entitled to

As we enter the summer season and experience warmer weather in the UK, it might seem like the energy crisis is behind us and things are returning to normal. However, the reality is far from it for millions of households across the UK who continue to struggle financially. The cost…
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Kent County Council & VRS

The VRS are delighted to announce our partnership with Kent County Council. Kent are sharing their vulnerable client data with us to help protect their vulnerable residents. We have also signed up to their ‘ReferKent’ service so that other organisations that work with vulnerable people can be easily signpost them…
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The Energy Crisis is Far from Over

A blog by National Energy Action for the Vulnerability Registration Service. The weather may be warmer and the media full of reports of energy prices coming down, but the energy crisis is far from over. There remains much to do to help households now and ahead of next winter, and…
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VRS Webinar – One Stop Shop.

If you missed the webinar this week, you can catch up here. Excellent presentations from IncomeMax, Healthy Home Solutions, Data on Demand and the VRS. https://youtu.be/uV8hdKbiZdI AGENDA 09:15 - 09:30 Registration Arrival/Networking 09:30 - 09:40 Welcome and House-Keeping - Kirstie Gatter, VRS Client and Partnership Liaison Manager & Chair/Heidi Oliver,…
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How do we find and engage with the most in need?

“14.6 million people in the UK (27% of people) consider themselves vulnerable, with 24.5 million adults (45% of the population) affected by circumstances that the FCA defines as key drivers for vulnerability.” We've worked together with Healthy Homes Solutions to produce this 'How can we help the Vulnerable' Interim Insights…
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