The VRS provides vulnerable consumers with a way of sharing information on their circumstances with organisations like lenders and creditors.

We use Vulnerability Flags to identify different types of vulnerabilities – including financial difficulties, accessibility issues or physical and mental health challenges. You can also choose bespoke ‘Requested Outcomes’, which let you communicate your needs and preferences to service providers – so you can be treated with the care and consideration you need.

Individual users can opt either to be pre-declined for financial service applications or, if they prefer, they can simply add a ‘referral flag’ to their names to make organisations aware of their circumstances, so that these can be taken into consideration. This may include applications in existing customer relationships, such as in managing arrears or collections in the most appropriate ways.

In circumstances where a vulnerable person is unable to register themselves – for instance if they are suffering from dementia – we will accept registration from those who have a legal mandate to act of their behalf, such as power of attorney.

You can amend or remove your registration at any time if your circumstances have changed or improved. Once a your information is removed, no organisation will see that you were ever registered with us. The sole purpose of the VRS is to provide a snapshot of an individual’s circumstances at a given point in time – a person’s prior history on the VRS is nobody’s business but their own.

REGISTER HERE

Video guide to the VRS and registration instructions:

We also publish a variety of resources aimed at helping vulnerable people. Some of our most-viewed blog posts and articles are listed below: