When someone registers with us they can choose to be pre-declined for financial service applications, or they can simply add a ‘referral flag’ to let organisations know of their circumstances. When the organisation sees one of these flags, they can take those circumstances into consideration.

We have a range of flags to choose from, and it’s entirely up to you whether you want to give this information when you register.

Flag Description Explanation
Physical disability A physical condition that affects a person’s mobility, physical capacity, stamina or dexterity.
Mental health Someone who suffers from a condition causing serious disorder in a person’s behaviour or thinking.
Physical health Someone who suffers from a condition that causes serious and life-limiting physical health issues.
Cognitive disorder Someone who suffers from disorders that affect cognitive abilities, including learning, memory, perception and problem solving.
Lifecycle event Life events that impact on decision making.
Gambling addiction Gambling addiction.
Deceased A third party can notify when an individual is deceased.
Financial difficulty Someone who, due to their financial situation, is not sufficiently resilient to manage financial shock.
Financial capacity Someone who lacks the knowledge, skill to make appropriate decisions about their finances.