With over fifteen years in industry, Alexandra has held senior strategic and operational roles in both financial services and regulatory compliance.
Alexandra started her career as a graduate recruit to HSBC – covering all aspects of branch and retail banking. She rose through the ranks to become Deputy Regional Director SSM of Greater London Region, before leaving to join the Financial Ombudsman Service in 2012.
At the ombudsman service, Alexandra led on diverse casework areas including pensions, investments and jurisdiction, with responsibility for planning and directing different elements of the operation. Key initiatives that Alexandra was involved with were the rapid growth of the PPI casework management model; knowledge resource systems and management information reporting among others.
On joining Registry Trust in September 2017 as the Director of Operations and Deputy CEO, Alexandra took on responsibility for compliance, business development, contract management and complaints. The board of Registry Trust formally appointed Alexandra as CEO on 30 July 2019.