Nearly half of all vulnerable young people feel they have been unfairly treated by organisations purporting to help them.
"We need to get more at-risk groups on the financial radar" according to awarding winning writer and consumer champion Iona Bain in her article in iNews. Iona writes about our recent research revealing the extent to which vulnerable young adults are still treated unfairly by organisations, despite the FCA's guidance…
3.2 million young adults now consider themselves vulnerable
• 16-24 year olds most likely to have seen their mental health worsen as a direct result of their vulnerability this year • Despite FCA highlighting that younger adults are more likely to become vulnerable, they are still struggling the most to communicate their circumstances to organisations • 2 in…
VRS CEO Helen Lord spoke with Chris Warburton of RO Strategy about the recent trends she’s found regarding vulnerability in the UK
VRS CEO Helen Lord spoke with Chris Warburton of RO Strategy about the recent trends she’s found regarding vulnerability in the UK.
Percayso Inform teams up with Vulnerability Registration Service to help insurance providers treat vulnerable customers fairly
Insurance data intelligence provider, Percayso Inform, is proud to announce that it has partnered with the Vulnerability Registration Service (VRS) to be able to give insurance providers access to a unique data source that will help them to treat vulnerable customers fairly. The Vulnerability Registration Service is a not-for-profit company…
Organisations have continued to chase vulnerable people for missed payments, survey reveals
• 45% of vulnerable people have suffered further mental distress after being chased for missed payments, despite FCA focus on protecting vulnerable customers during the pandemic • Proposed increase in national insurance, end of furlough scheme, removal of the Universal Credit uplift, and energy price hikes could see more people…
Our CEO Helen Lord interviewed on Spotlight
Our very own Helen Lord joined Benjamin Ensor on this week's episode of Spotlight this week, to talk about Helen’s career and to discuss the findings of a recent survey of UK adults carried out on behalf of the Vulnerability Registration Service.
Just over 2 in 5 vulnerable customers feel unfairly treated by organisations in the last 12 months
Over half of vulnerable customers still spend in excess of two weeks trying to make organisations aware of their vulnerable circumstances 17.7 million Brits* consider themselves vulnerable – 34% of the UK population, with 13.1 million (25%) people saying they have experienced mental health struggles within the last 12 months.…
Helen Lord interview with Money Marketing Magazine
Money Marketing Magazine interviewed one of our directors Helen Lord for their latest piece on vulnerability. VRS is working with all regulated industries and sectors to help protect vulnerable people across the UK. Read more about the same - https://www.moneymarketing.co.uk/analysis/do-we-need-a-central-database-for-consumers-in-vulnerable-circumstances/
IE HUB and Vulnerability Registration Service partner to ensure ongoing support for the vulnerable
Partnership aims to give the vulnerable a voice and help reduce their financial anxiety IE Hub, an online income and expenditure portal aimed at helping the financially vulnerable take control of their finances, has partnered with the Vulnerability Registration Service, which gives vulnerable people a voice, by enabling them to…
New VRS Aware Product Offered To Aryza Customers Enabling Ongoing Identification Of Vulnerable Customers
Having joined the Vulnerability Registration Service (VRS) back in April, Aryza is now offering all lenders using the Aryza Sentinel Loan Management system access to the newest VRS product, VRS Aware. VRS Aware provides ongoing visibility of vulnerability, rather than a perspective at one point in time, alerting organisations when…
