IncomeMax – helping people claim the money they’re entitled to
As we enter the summer season and experience warmer weather in the UK, it might seem like the energy crisis is behind us and things are returning to normal. However, the reality is far from it for millions of households across the UK who continue to struggle financially. The cost…
Kent County Council & VRS
The VRS are delighted to announce our partnership with Kent County Council. Kent are sharing their vulnerable client data with us to help protect their vulnerable residents. We have also signed up to their ‘ReferKent’ service so that other organisations that work with vulnerable people can be easily signpost them…
The Energy Crisis is Far from Over
A blog by National Energy Action for the Vulnerability Registration Service. The weather may be warmer and the media full of reports of energy prices coming down, but the energy crisis is far from over. There remains much to do to help households now and ahead of next winter, and…
VRS Webinar – One Stop Shop.
If you missed the webinar this week, you can catch up here. Excellent presentations from IncomeMax, Healthy Home Solutions, Data on Demand and the VRS. https://youtu.be/uV8hdKbiZdI AGENDA 09:15 - 09:30 Registration Arrival/Networking 09:30 - 09:40 Welcome and House-Keeping - Kirstie Gatter, VRS Client and Partnership Liaison Manager & Chair/Heidi Oliver,…
How do we find and engage with the most in need?
“14.6 million people in the UK (27% of people) consider themselves vulnerable, with 24.5 million adults (45% of the population) affected by circumstances that the FCA defines as key drivers for vulnerability.” We've worked together with Healthy Homes Solutions to produce this 'How can we help the Vulnerable' Interim Insights…
Why is it Hard to Make Ends Meet? Blog by Helen Pettifer
Price increases are impacting us from all angles; food, fuel, childcare, broadband, council tax and more. Each month our bills are increasing and there is no sign of things easing up. It is no longer just those with weak budgeting skills that are living beyond their means. For a growing…
80% of UK adults have never heard of the Priority Services Register, new research reveals
Millions of vulnerable people are missing out on free support and protection, despite Ofgem telling energy providers that they need to be better at identifying customers in need and adding them to the Priority Services Register. Energy firms simply do not know who their vulnerable customers are, says Vulnerability Registration…
Vulnerable people more likely to have been pressured to take out credit for someone else
11% of vulnerable people, compared to 5% of the general population, have been pressured into taking out credit in their name for someone else Rising cost of living becoming a significant barrier to escape for many in abusive relationships UK, 11 January 2023 – New research has revealed that 1.6…
New report reveals ongoing and serious failings toward vulnerable people across all sectors
Report reveals widespread unfair treatment of the vulnerable continues with more than two in five feeling they’ve been failed by their service providers.13% of vulnerable customers have been evicted, subject to repossession or put at risk of homelessnessRegulators and service providers must stop placing the onus on society’s most vulnerable…
From crisis to emergency: businesses must
step up to support vulnerable customers.
Our Vulnerable Customer Exclusion report presents the findings of our latest independent research into the treatment of vulnerable customers in the UK.
